Payment

Please email us before booking a party to confirm that your date and time is available! To book a party, we require a non-refundable  deposit of $100+tax to hold the date and time of your party. Until we have your deposit all dates and times will be available to other clients. Please see our booking page HERE to pay your deposit. You may also choose to pay the balance in full at this time if you would like. After your deposit has been paid, you will receive an invoice emailed to you with your remaining balance on it. This deposit is non-refundable, but if you have to cancel your party, it can be transferred to another date. 

The remaining balance does not have to be paid until the date of the party. You can choose to pay your remaining balance through our online checkout with your credit card or PayPal. If you choose to pay on the date of the party, you may also pay the performer cash at the start of the party. Please let us know if this is how you want to pay.

If you are booking a corporate event, we require payment in full upon invoicing. We require a 24 hour notice for corporate cancellations, and do not offer any refunds in the case of a cancellation. 

Keep in mind your party is NOT booked until your deposit is paid. Please pay as soon as possible to avoid losing your preferred date and time!


Cancellations

If you have to cancel your party for unforeseen reasons, you must let us know at least 48 hours in advance. Everything except your $100 deposit will be refunded to you. The deposit is transferable and can be used to reschedule your party for another date. 

For corporate bookings, we require a 24 hour cancellation notice, and do not offer refunds. 


Travel

We will travel up to 30 km for events with no travel charge to you. Any parties located between 31 km to 50 km from us have a $15.00 trip charge. We determine Mileage via google maps. You can check your distance before you call if you'd like, or we can check for you when you book with us. Any parties located between 50 km to 80 km from central Ottawa have a $35.00 trip fee. Anything over 80 km to 100 km is a $50.00 travel fee and a 2 hour minimum visit must be booked. Call for pricing over 100 km.


Behavioural Problems 

The host/ hostess is responsible for any behavioural problems during a party. Our princess will not assume responsibility for providing disciplinary action during a party, and therefore, in order to deliver a magical experience for your birthday girl, an adult must be present at all times during a party to observe any behaviour that may become distracting to a party. It is your responsibility to maintain peace in the kingdom!


Food and Beverage Policy

We advise that all food and beverages to be saved until after the princess leaves. Sticky fingers and colourful beverages have the potential to stain and damage the royal dress. If damage should occur due to food and beverage during the party, it is the responsibility of the birthday princesses' parents to pay to have the gown cleaned.


Disclaimer

It is not our intention to violate any copyright laws. All our fairytale characters are based on classic fictional storybook characters, or of our own invention. Any resemblance to internationally known copyrighted characters is strictly incidental and unintentional. We only accept party bookings from individuals who are aware that we don't represent any licensed birthday party characters.